FAQs

An evaluation of the level of care the resident requires is done within 48 hours of admission. The level of care rate sheet, which determines the daily rate, is part of the admission packet. Statements are mailed by the first of the month to pay in advance for the charges in the upcoming month.

We will need the following cards: Medicare, Medical Supplemental Card, Pharmacy Card (if the resident is part of a prescription program), Medicare Part D, Social Security Card, and Medicaid card (if applicable).

We also need a copy of the Durable Power of Attorney for medical decisions, the Financial General Power of Attorney and Living Will.

In addition to these documents, we will need a copy of the new resident’s current history and last physical from their healthcare provider.

Our policy is to provide a first tuberculosis test within 72 hours of admission and a second tuberculosis test within approximately one week after the first test is read.

Skilled Care or “Rehab to Home”: The federal government through Medicare administers the skilled program. Typically the resident qualifying for skilled care requires extensive therapy treatment which Medicare will pay for, but for a limited period of time. In order to qualify for skilled care, Medicare A requires three overnights in the hospital prior to admission while Medicare Replacement Plans do not have that requirement but do require a pre-authorization from the insurance carrier. Many of our skilled residents return to their own homes after their rehabilitation. Read More

Assisted Living Care: The care provided in our Maple Grove Assisted Living facility is for residents who may require some assistance with activities of daily living but are able to do most things independently. Read More

Intermediate Care: The care provided at the Intermediate level is under the direction of a professional nursing staff twenty-four hours per day. The services provided to residents may include assistance with dressing, bathing, feeding, continence care, ambulation, and administration of medications depending on the condition of the resident. Pay for these services may come from the individual, long-term care insurance or Medicaid for those who have depleted their financial resources. Read More

Bathing, dressing, ambulating, grooming, and eating.

Each resident may bring in a television. Cable television is available to all rooms at no extra charge.

No, except for residents receiving VA meds, all other medications are administered using the unit dose system, keeping the process orderly and controlled.

No over-the-counter medications are allowed (Tylenol, cough medicine, vitamin pills, etc.) We can get these for the resident, but they must be under a doctor’s order, properly labeled, and administered by our staff in most cases.

The room comes with a bed, nightstand, and dresser. We encourage families to make the room personal. Bring a favorite chair and family pictures.

What not to bring: Throw rugs, door stops, extension cords, big oscillating fans (tower fans are acceptable), heating pads, no LIVE evergreen arrangements. Also no aerosol cans or sharp objects. Safety is a priority.

Yes, we do a background check on all employees before hiring.

Many of our residents have long-term care insurance. We work closely with all parties involved to provide the proper paperwork and information required for reimbursement.

Local churches rotate presenting services on Sundays and worship services are offered at least one additional time throughout the week.

We do not have established visiting hours. We want you to feel that you can visit your loved one as often and for as long as you would want someone to visit you. Many families plan their visits around the activities known to be enjoyed by the residents. Families are encouraged to take their loved ones to family gatherings or other community outings.

Both professional nursing and certified nursing assistants are on duty 24/7.